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Troubleshooting

Please find all relevant troubleshooting pieces of advice below. If you come across another interesting topic, please let us know at support@dronetag.cz.

The device is stuck in Waiting for component GNSS

The orange GNSS indication means that the device is unable to obtain a GNSS fix.

Ensure that:

  • You are outside the building and in a free unobstructed area.
  • The Mini is facing the sky.
  • You have waited at least 2 minutes for the GNSS signal.

If you are in an area with a poor GNSS signal, you can boost the reception by changing the GNSS configuration. If you have cellular enabled on the device, you can see the number of satellites in the device detail.

The device is stuck in Waiting for component RID

The orange RID indication means that the device cannot communicate with our cloud or it has no cellular signal. The latter is more common.

Ensure that:

  • You are in one of the supported countries.
  • You are in the same country as the last time the NRI worked for you.
  • You are in an area with cellular coverage.
  • You have configured the correct antenna input in antenna configuration.

If you have moved to a different country, you need to click Configure network automatically in device configuration. If the problem with the connectivity persists, contact the Dronetag team for support.

The Direct Remote ID range is poor

The range of the DRI depends on three main factors:

  1. Placement of the device on the drone – the Bluetooth antenna is on the longer side of the device where MMCX connectors are placed. Therefore, this side should be unobstructed.
  2. The ground receiver's capabilities – flagship smartphones typically have better ranges because they support Bluetooth 5 Long Range.
  3. Environment – city vs rural areas will have different ranges due to the 2.4Ghz interference urban areas.

The distance range covered by Direct Remote ID (based on Bluetooth 4 Legacy and Bluetooth 5 long range) differs based on the aforementioned variables. It can reach anything from 200m to 1.5km. If you need a better range, you can get external Bluetooth antennas on our e-shop.